Notice of Non-Discrimination
Shamrock General Hospital and Shamrock Family Care Clinic (Shamrock) comply with all applicable federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557). Shamrock does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, sex, sexual orientation or gender identity (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)).
In compliance with Section 1557 and other federal civil rights laws, we provide individuals with the following in a timely manner and free of charge:
- Language assistance services. Shamrock will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
- Electronic and written translated documents
- Qualified bilingual staff who may be asked to provide language interpretation services
- Qualified interpreters available through qualified on-line services
- Appropriate auxiliary aids and services. Shamrock will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication. Appropriate auxiliary aids and services may include:
- Qualified interpreters, including American Sign Language interpreters
- Qualified interpreters available through qualified on-line services
- Reasonable modifications. Shamrock will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.
A copy of this Non-Discrimination Statement is also posted to our website at: www.shamrockhospital.com.
To access our language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please ask your caregiver or contact Amanda Burleson, RN, CNO/Section 1557 Coordinator/Civil Rights Coordinator at (806) 256-2114.
If you believe the Shamrock has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity you can:
1- Contact Shamrock:
Amanda Burleson, RN, CNO/Section 1557 Coordinator/Civil Rights
By Telephone: (806) 256-2114
Electronically: sghadmin@sghtexas.com
2- File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Electronically: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Via mail: U.S. Department of Health & Human Services
200 Independence Avenue, S.W. – 509F
Washington, D.C. 20201
10/31/24
Shamrock General Hospital and Shamrock Family Care Clinic (Shamrock) cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, origen nacional, edad, discapacidad, sexo, orientación sexual o identidad de género (coherente con el alcance de la discriminación por sexo descrita en 45 CFR § 92.101(a)(2)). Shamrock no excluye a las personas ni las trata menos favorablemente por motivos de raza, color, origen nacional, edad, discapacidad, sexo, orientación sexual o identidad de género.
Shamrock:
- Ofrece servicios gratuitos de asistencia lingüística a personas cuyo idioma principal no es el inglés, lo que puede incluir:
- Documentos traducidos electrónicos y escritos.
- Personal bilingüe calificado a quien se le puede solicitar que brinde servicios de interpretación de idiomas.
- Intérpretes calificados disponibles a través de servicios calificados en línea
- Proporciona a las personas con discapacidades modificaciones razonables y ayuda y servicios auxiliares adecuados y gratuitos para comunicarse eficazmente con nosotros, tales como:
- Intérpretes calificados de lenguaje de señas.
- Personal calificado al que se le puede solicitar que brinde servicios de interpretación de idiomas.
- Intérpretes calificados disponibles a través de servicios calificados en línea
- Si necesita modificaciones razonables, ayudas y servicios auxiliares apropiados o servicios de asistencia lingüística, comuníquese con Amanda Burleson, RN, CNO/Section 1557 Coordinator/Civil Rights Coordinator at (806) 256-2114.
También se publica una copia de esta Declaración de no discriminación en nuestro sitio web: www.shamrockhospital.com
Para acceder a nuestros servicios de asistencia lingüística, ayudas y servicios auxiliares, y para obtener ayuda para obtener una modificación razonable, consulte a su cuidador o comuníquese con Amanda Burleson, RN, CNO/Section 1557 Coordinator/Civil Rights Coordinator at (806) 256-2114.
Si cree que Shamrock no ha proporcionado estos servicios o ha discriminado de otra manera por motivos de raza, color, origen nacional, edad, discapacidad o sexo, puede presentar una queja ante:
1- Contacto:
Amanda Burleson, RN, CNO/Section 1557 Coordinator/Civil Rights
By Telephone: (806) 256-2114
Electronically: sghadmin@sghtexas.com
2- Presentar una queja ante la Oficina de Derechos Civiles del Departamento de Salud y Servicios Humanos de EE. UU:
Electrónicamente: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Por correo: U.S. Department of Health & Human Services
200 Independence Avenue, S.W. – 509F
Washington, D.C. 20201
10/31/24
Language Assistance
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Favor de acudir a un empleado del hospital o clínica para recibir asistencia.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Hãy yêu cầu nhân viên bệnh viện hoặc bệnh xá để được giúp đỡ.
注意：如果您使用繁體中文，您可以免費獲得語言援助服 務。请向医院或⻔诊⼯作⼈员寻求帮助。
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료 로 이용하실 수 있습니다. 도 움 이 필 요 하 시 면 병 원 또 는 보 건 소 직 원 에 게 문 의 하 시 기 바 랍 니 다 .
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Humingi ka na lang ng tulong sa empleyado ng ospital o klinik.
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Veuillez demander de l’aide à un employé de l’hôpital ou de la clinique.
الرجاء طلب المساعدة من موظف المستشفى او العيادة مقرب لصتا .ناجمالب كل رفاوتت ةيوغلال ةدعاسمال تامدخ نإف ،ةغلال ركذا ثدحتت تنك اذإ :ةظوحلم الک ۔ نيہ بايتسد نيم تفم تامدخ يک ددم يک نابز وک پآ وت ،نيہ ےتلوب ودرا پآ براۓ مہربانی ہسپتال يا کلينک کے عملے سے مدد کے لۓ رگا :رادربخ نيرک1- رجوع کريں
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Пожалуйста, обратитесь за помощь к сотруднику больницы или клиники.
注意事項：日本語を話される場合、無料の言語支援をご利 用いただけます。病院もしくはクリニックの職員に通訳が必要 である事をお伝え下さい。
ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການ ບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ກະລຸນາຂໍໃຫ້ພະນັກງານ ໂຮງຫມໍຫຼືພະນັກງານຄລີນິກມາຊ່ວ ຍເຫຼືອ